With 17 supermarkets throughout Puerto Rico, one of them specialized in wine and spirits, many of them maintaining a 24-hour operation, the retail supermarket chain SuperMax is a distinctly Puerto Rican company that, since its founding in 2003, strives to fulfill its sole vision of giving the best to their community, customers, shareholders, suppliers and partners. They aim to offer their employees the best opportunities for growth and development, to create a familiar relationship with their customers, and to establish lasting and mutually beneficial business relationships. This and much more has led SuperMax to a consistent growth, employing over 2,000 people. His promise with his clients, employees and communities, is focused on always working to be a better place to buy, a better place to work and a better neighbor, every day.

OBJECTIVES:

  1. Automatize processes. Improve internal communication.
  2. Facilitate informed decision-making.
  3. Optimize HR processes.
  4. Achieve significant efficiencies.

   

RESULTADOS:

Después de evaluar las herramientas disponibles en el mercado, el Sr. David Cintrón, Director de Información de SuperMax, seleccionó RENOVA HCM, que, a partir de una aplicación web fácil de usar, pone a disposición de gerentes y empleados todos los procesos inherentes a la gestión del capital humano.

“Pueden acceder a la información desde la comodidad de sus teléfonos celulares, desde su casa o desde cualquier lugar donde estén, lo que nos brinda no solo productividad, sino también rentabilidad", dijo el Sr. Cintrón.

 

Challenge

SuperMax, in its 15th year in Puerto Rico, was expanding and launched SuperMax Online to enhance customer convenience and innovation. Internally, the company faced challenges with outdated technology that centralized operations and limited human resource management to the main oce. This system caused delays in handling employee requests, leading to dissatisfaction and ineciency. To address these issues, SuperMax recognized the need to decentralize and automate HR processes, granting autonomy to individual stores for managing employee requisitions and improving functions like payroll and performance management.

Business Needs

Aside from the short time frame, the new operational tasks to be managed by the reduced Cooperative staff included payroll processing, time & attendance, and HR services. In search of solutions, Rafael Carrión Jr. Credit Union developed a Request For Proposal (RFP) and met with various suppliers. RENOVA Solutions was the only company that complied with the RFP schedule and specifications. "My main concern was being capable of assuming all these new processes and train employees on time. One of our biggest challenges was assuming HR functions while providing all the same services to our members," explained Cruz.

Business Impact

Decentralized Processes: Implementation of RENOVA HCM suite led to the decentralization of HR processes, enhancing efficiency by allowing store managers and employees to manage certain tasks directly.

Efficiency and Productivity: RENOVA HCM has streamlined payroll and HR processes, saving time and allowing staff to focus on strategic tasks over clerical work. Internal Customer Satisfaction**: Employees have access to a web-based application, providing visibility and access to their information anytime, anywhere.

Employee Empowerment: The Employee Self Service tool enables employees to independently manage their requests via mobile devices, reducing dependency on internal systems.

Service Excellence in Emergencies: RENOVA Solutions provided exceptional service that was customizable and resilient during Hurricane Maria, ensuring uninterrupted HR operations and quick adaptation to changes in payroll processes.

 

Customers Recognize Our Business Value and Expertise